Terms of Service

These Terms of Service govern your access to and use of the SP WAB
website, SP WAB Connect WordPress plugin, platform features,
integrations, APIs, dashboards, and related WhatsApp Business Platform
services.

By accessing or using SP WAB Connect, you agree to be bound by these
Terms of Service. If you do not agree to these terms, you must not use
the services.

1. Provider Information

SP WAB Connect is provided by:

Email:

info@socialgypro.com

Website:

Home

2. SP WAB Contact Information

Email:

info@spwab.com

Website:

SP WAB Home

3. Description of the Services

SP WAB Connect is a WordPress-based integration and platform designed
to help businesses connect authorized Meta Business Portfolios,
WhatsApp Business Accounts, business phone numbers, approved message
templates, webhooks, and related WhatsApp Business Platform functions.

Depending on the version, configuration, and availability of features,
the services may include:

• Meta Embedded Signup.
• WhatsApp Business Account connection.
• Approved message template synchronization.
• WhatsApp Business message sending and receiving.
• Message status tracking.
• Webhook processing.
• Media and message component handling.
• Contacts, conversations, campaigns, and automation features.
• Technical diagnostics and administrative tools.
• WordPress, WooCommerce, form, CRM, and third-party integrations.

Features may be introduced, modified, suspended, limited, or removed as
the platform develops or as required by Meta, WhatsApp, applicable law,
security considerations, or technical limitations.

4. Eligibility and Authority

You may use SP WAB Connect only if you are legally capable of entering
into a binding agreement and are authorized to act on behalf of the
business, organization, or account you connect.

By connecting a Meta Business Portfolio, WhatsApp Business Account,
phone number, website, or related asset, you represent and warrant that:

• You own the asset or have valid authorization to manage it.
• The information you provide is accurate and complete.
• Your use complies with applicable law.
• Your use complies with Meta and WhatsApp policies.
• You have obtained all required consents from message recipients.

5. Meta and WhatsApp Requirements

SP WAB Connect depends on Meta technologies and the WhatsApp Business
Platform. Your use of those services is subject to Meta and WhatsApp
terms, policies, technical requirements, messaging policies, commerce
rules, data processing terms, and account eligibility requirements.

You acknowledge that Meta may:

• Approve, reject, restrict, or disable accounts.
• Limit messaging capabilities or templates.
• Change API requirements or permissions.
• Apply quality ratings, messaging limits, or compliance actions.
• Suspend or remove access without control by SP WAB Connect.

SP WAB Connect is not responsible for decisions, restrictions, outages,
policy enforcement, or account actions taken by Meta or WhatsApp.

6. Account Security

You are responsible for maintaining the confidentiality and security of:

• WordPress administrator credentials.
• Meta account credentials.
• Access tokens.
• App secrets.
• System User credentials.
• Webhook verification tokens.
• Hosting, database, and server credentials.
• Team member and user access.

You must promptly notify us if you become aware of unauthorized access,
credential exposure, account compromise, or suspicious activity.

7. Acceptable Use

You agree not to use SP WAB Connect to:

• Send spam or unsolicited messages.
• Send messages without required consent.
• Impersonate another person or business.
• Distribute deceptive, fraudulent, or misleading content.
• Send illegal, abusive, harmful, or prohibited content.
• Violate intellectual property rights.
• Collect or process personal information unlawfully.
• Attempt to bypass Meta or WhatsApp restrictions.
• Interfere with the security or operation of the services.
• Reverse engineer, exploit, or misuse the platform.
• Use automated methods to overload or disrupt the services.
• Use the platform in violation of sanctions or export controls.

We may restrict or suspend access where we reasonably believe that use
violates these Terms, applicable law, or platform policies.

8. Messaging Responsibilities

You are solely responsible for the content, audience, timing, legal
basis, and purpose of messages sent through your connected WhatsApp
Business Account.

You are responsible for:

• Maintaining valid recipient consent.
• Honouring opt-out and deletion requests.
• Using approved templates when required.
• Respecting the customer service messaging window.
• Avoiding misleading or excessive communications.
• Maintaining accurate contact records.
• Complying with local marketing and privacy laws.

9. Customer Data

As between you and SP WAB Connect, you retain responsibility for
customer data, contact records, message content, uploaded media, and
business information you submit or process through the services.

You grant us a limited right to process such data only as necessary to
provide, secure, maintain, and support the services, comply with legal
obligations, and enforce these Terms.

You must not upload or process data that you are not legally authorized
to use.

10. WordPress and Hosting Environment

Where SP WAB Connect is installed on a customer-controlled WordPress
website, the customer is responsible for:

• Hosting security and availability.
• WordPress core, theme, and plugin updates.
• Database maintenance and backups.
• Server configuration and HTTPS.
• User roles and access controls.
• Compatibility with third-party plugins and themes.
• Compliance with applicable data protection requirements.

We are not responsible for failures caused by insecure hosting,
outdated software, conflicting plugins, server restrictions, third-party
modifications, malware, or unauthorized access.

11. Third-Party Services

SP WAB Connect may depend on or integrate with Meta, WhatsApp,
WordPress, hosting providers, email providers, analytics providers,
payment providers, and other third-party services.

We do not control and are not responsible for the availability,
security, performance, policies, pricing, decisions, or conduct of
third-party services.

12. Fees and Payment

Certain SP WAB Connect features may be free, paid, usage-based,
subscription-based, or offered under a separate commercial agreement.

Where fees apply, pricing, billing periods, usage limits, taxes,
renewal terms, cancellation terms, and payment obligations will be
disclosed before purchase or included in the applicable order,
subscription, invoice, or commercial agreement.

Meta or WhatsApp messaging charges, conversation charges, template
charges, taxes, carrier fees, hosting costs, and third-party fees are
separate unless expressly stated otherwise.

13. Intellectual Property

SP WAB Connect, its software, source code, interface, design, branding,
documentation, logos, workflows, and related materials are owned by or
licensed to SOCIALGY PRO LTD and are protected by applicable
intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable,
revocable right to use the services for authorized business purposes.

You may not:

• Copy or redistribute proprietary components without permission.
• Remove copyright or ownership notices.
• Resell or sublicense the services unless expressly authorized.
• Create derivative products using protected code or branding without permission.
• Use SP WAB or SOCIALGY PRO trademarks without written authorization.

14. Feedback

If you provide suggestions, ideas, comments, or feedback, you grant us
the right to use that feedback to improve the services without
restriction or compensation, provided that we do not publicly identify
you without permission.

15. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted,
error-free, or continuous availability.

Service interruptions may result from:

• Maintenance or updates.
• Meta or WhatsApp outages.
• Hosting or network failures.
• Security incidents.
• API changes.
• Customer configuration errors.
• Events beyond reasonable control.

16. Updates and Changes

We may update the services, software, interfaces, APIs, documentation,
supported features, system requirements, or these Terms.

Continued use after updated Terms become effective constitutes
acceptance of the revised Terms.

17. Suspension and Termination

We may suspend, restrict, or terminate access where:

• These Terms are violated.
• The platform is used unlawfully or abusively.
• Required fees are unpaid.
• Security risks are identified.
• Meta or WhatsApp access is revoked.
• Continued access may create legal or operational risk.

You may stop using the services, disconnect connected accounts, or
uninstall the WordPress plugin at any time, subject to outstanding
payment, legal, and data retention obligations.

18. Disclaimer of Warranties

To the maximum extent permitted by law, the services are provided on an
“as is” and “as available” basis.

We do not warrant that:

• The services will always be available or error-free.
• All Meta or WhatsApp accounts will be approved.
• Messages will always be delivered.
• Third-party services will remain unchanged.
• The services will meet every business requirement.
• All integrations will be compatible with every website or server.

19. Limitation of Liability

To the maximum extent permitted by applicable law, SOCIALGY PRO LTD and
its directors, officers, employees, contractors, and affiliates will
not be liable for indirect, incidental, special, punitive,
consequential, or exemplary damages.

This includes loss of profits, revenue, business opportunities, data,
goodwill, messages, contacts, account access, or service availability.

We are not liable for losses caused by:

• Meta or WhatsApp decisions or outages.
• Customer misuse or configuration errors.
• Unauthorized access or exposed credentials.
• Third-party plugins, themes, servers, or services.
• Message rejection, delay, nondelivery, or account restriction.
• Failure to obtain recipient consent.
• Changes to APIs, pricing, or platform policies.

Where liability cannot legally be excluded, our total liability will
be limited to the amount paid by you directly to SOCIALGY PRO LTD for
the affected service during the 12 months preceding the event giving
rise to the claim, unless applicable law requires otherwise.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless
SOCIALGY PRO LTD and its affiliates from claims, liabilities, damages,
losses, and expenses arising from:

• Your use of SP WAB Connect.
• Your messages, contacts, content, or campaigns.
• Your violation of law or platform policies.
• Your violation of third-party rights.
• Your failure to obtain required permissions or consent.
• Unauthorized use of your account or credentials.

21. Privacy

Our processing of personal information is described in the SP WAB
Connect Privacy Policy:

Privacy Policy

22. Data Deletion

Data deletion instructions are available at:

Data Deletion Instructions

23. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without
regard to conflict-of-law principles.

Subject to any mandatory consumer protection rights that cannot be
excluded, the courts of England and Wales will have exclusive
jurisdiction over disputes arising from or relating to these Terms or
the services.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable,
the remaining provisions will remain in effect, and the affected
provision will be interpreted or modified to the minimum extent
necessary to make it enforceable.

25. No Waiver

Failure to enforce any provision of these Terms does not constitute a
waiver of that provision or any other right.

26. Entire Agreement

These Terms, together with the Privacy Policy, Data Deletion
Instructions, applicable order forms, and any separate written
agreement, constitute the entire agreement regarding your use of SP WAB
Connect.

27. Contact Us

Questions regarding these Terms may be sent to:

Provider:
SOCIALGY PRO LTD
Company number: 15090280
128 City Road
London, EC1V 2NX
United Kingdom

Provider Email:

info@socialgypro.com