Privacy Policy

This Privacy Policy explains how SP WAB Connect collects, uses, stores,
processes, shares, and protects information when you access or use the
SP WAB website, platform, WordPress plugin, integrations, and related
WhatsApp Business Platform services.

By accessing or using SP WAB Connect, you acknowledge that you have
read and understood this Privacy Policy.

1. Provider Information

SP WAB Connect is provided by:

Email:

info@socialgypro.com

Website:

Home

2. SP WAB Contact Information

Email:

info@spwab.com

Website:

SP WAB Home

3. Scope of This Privacy Policy

This Privacy Policy applies to information processed through:

• The SP WAB website.
• The SP WAB Connect WordPress plugin.
• The SP WAB platform and administrative interfaces.
• Meta Embedded Signup and related authorization processes.
• WhatsApp Business Platform integrations.
• Message creation, delivery, and management features.
• Support, diagnostic, security, and operational services.

4. Information We May Collect

The information we collect depends on how you interact with SP WAB
Connect and which platform features you use.

4.1 Account and Contact Information

• Name.
• Email address.
• Business name.
• Business contact information.
• Account and administrative user information.
• Support correspondence.

4.2 Meta and WhatsApp Business Information

When you authorize SP WAB Connect to access business assets, we may
process information made available through Meta and the WhatsApp
Business Platform, including:

• Meta Business Portfolio identifiers.
• WhatsApp Business Account identifiers.
• WhatsApp Phone Number IDs.
• Business phone numbers.
• WhatsApp business profile information.
• Approved message templates.
• Template names, languages, categories, components, and statuses.
• Authorized business assets and related configuration data.
• Message identifiers and delivery status information.
• Webhook subscription and event information.

4.3 Message and Conversation Data

Where enabled and authorized by the account owner, SP WAB Connect may
process message content, recipient phone numbers, sender information,
media references, message timestamps, message identifiers, delivery
events, and conversation metadata required to send, receive, display,
organize, and manage WhatsApp Business communications.

Customers are responsible for ensuring that they have a valid legal
basis and all required permissions or consents before sending messages,
importing contacts, or processing personal information through the
platform.

4.4 Technical and Diagnostic Information

• IP address and browser information.
• Device and operating system information.
• WordPress and plugin environment information.
• API request timestamps and response status codes.
• Error codes, error subcodes, and diagnostic logs.
• Webhook event metadata.
• Authentication, connection, and security activity.
• Performance and platform availability information.

Access tokens, application secrets, passwords, and authorization codes
are sensitive credentials. SP WAB Connect is designed not to display
such credentials publicly. Where credentials are stored, available
technical safeguards are used to protect them.

5. How We Use Information

We may use information to:

• Provide, operate, and maintain SP WAB Connect.
• Connect authorized Meta Business Portfolios and WhatsApp Business Accounts.
• Send and receive WhatsApp Business messages.
• Synchronize and manage approved message templates.
• Process message variables, components, and media.
• Receive webhook notifications and message status updates.
• Display sent, delivered, read, and failed message statuses.
• Maintain contacts, message records, and conversation history where enabled.
• Provide technical support and diagnostics.
• Prevent fraud, abuse, unauthorized access, and security threats.
• Maintain platform availability, reliability, and performance.
• Comply with legal, regulatory, and contractual obligations.
• Enforce our Terms of Service and applicable platform policies.

6. Legal Bases for Processing

Where applicable, we process personal information on one or more of the
following legal bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate business interests.
• Consent, where consent is required.
• Protection of legal rights, users, systems, and services.

7. Meta and WhatsApp Business Platform

SP WAB Connect integrates with Meta technologies and the WhatsApp
Business Platform. When you connect a Meta Business Portfolio or
WhatsApp Business Account, Meta may independently collect and process
information according to its own terms, policies, and privacy notices.

SP WAB Connect only seeks access to the business assets and permissions
required to provide features authorized by the customer.

Use of WhatsApp Business services is also subject to applicable Meta
and WhatsApp terms, business messaging policies, commerce policies,
technical requirements, and platform rules.

8. Customer Responsibilities

Customers using SP WAB Connect are responsible for:

• Obtaining all required customer permissions and consents.
• Complying with WhatsApp Business Messaging policies.
• Maintaining accurate business and account information.
• Protecting user accounts, credentials, and connected systems.
• Responding to privacy and data subject requests relating to data they control.
• Avoiding spam, unlawful messaging, deception, or prohibited content.

9. Information Sharing

We do not sell personal information.

Information may be shared only when reasonably necessary with:

• Meta and WhatsApp Business Platform services.
• Hosting, infrastructure, security, and technical service providers.
• Email, support, analytics, and operational service providers.
• Professional advisers where necessary.
• Government authorities where legally required.
• A successor entity in connection with a lawful business transaction.

Service providers may only process information for the purposes for
which it was provided and subject to applicable contractual, technical,
and legal obligations.

10. Data Storage

Depending on the service configuration, information may be stored within
the WordPress database and hosting environment operated by the customer,
within SP WAB systems, or within third-party infrastructure used to
provide authorized services.

Customers are responsible for securing and maintaining their own
WordPress installations, hosting accounts, databases, administrative
accounts, backups, and connected systems.

11. Data Retention

We retain information only for as long as reasonably necessary to
provide the services, maintain security and operational records,
resolve disputes, comply with legal obligations, and enforce agreements.

Retention periods may vary depending on the type of information,
applicable law, account configuration, customer instructions, and the
purpose for which the information is processed.

Customers may disconnect their Meta account and delete locally stored
plugin information where those options are available.

12. Data Security

We use reasonable administrative, technical, and organizational
safeguards designed to protect information against unauthorized access,
alteration, disclosure, loss, misuse, or destruction.

These safeguards may include access controls, encryption where
available, secure HTTPS communication, credential redaction,
diagnostic logging controls, and restricted administrative access.

No online platform, database, or transmission method can be guaranteed
to be completely secure. Customers are responsible for protecting their
login details, access tokens, application secrets, hosting environment,
WordPress installation, and authorized user accounts.

13. International Data Transfers

Information may be processed in countries other than the country in
which the user or business is located. Where required by applicable
law, appropriate safeguards will be used for international data
transfers.

14. Cookies and Similar Technologies

The SP WAB website may use essential cookies and similar technologies
required for authentication, security, functionality, preferences,
diagnostics, and performance.

Additional cookie information may be provided through a separate cookie
notice or consent mechanism where required.

15. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Submit a complaint to an appropriate supervisory authority.

Some information may be controlled directly by a business customer using
SP WAB Connect. In such cases, requests relating to that information
should first be directed to the relevant business.

16. Data Deletion Requests

Instructions for requesting deletion of information associated with
SP WAB Connect are available at:

Data Deletion Instructions

Data deletion requests may also be sent to:

info@spwab.com

17. Children’s Privacy

SP WAB Connect is intended for businesses and professional users. It is
not directed to children, and we do not knowingly collect personal
information directly from children through the platform.

18. Third-Party Websites and Services

The SP WAB website or platform may contain links to third-party websites
or services. We are not responsible for the privacy practices, security,
availability, or content of third parties.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the platform,
business operations, legal requirements, technical features, or
applicable Meta and WhatsApp policies.

The updated version will be published on this page with a revised
“Last Updated” date.

20. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy
may be sent to:

Provider:
SOCIALGY PRO LTD
Company number: 15090280
128 City Road
London, EC1V 2NX
United Kingdom

Provider Email:

info@socialgypro.com